Cancellations & Refunds

Last updated: December 6, 2025

Refund Eligibility

You are eligible for a full refund if:

Service Failure

Astrologer fails to join the consultation within 24 hours of scheduled time

Technical Issues

Platform or server issues prevent service delivery (verified by our team)

Ethical Violations

Astrologer violates our code of conduct (harassment, discrimination, unprofessional behavior)

Early Cancellation

You cancel at least 2 hours before the scheduled consultation time

Non-Refundable Situations

Refunds will NOT be issued for:

Unsatisfactory Predictions

Personal disagreement with astrological interpretations or predictions that don't align with your expectations

Late Cancellations

Cancellations made less than 2 hours before scheduled time or no-shows

Completed Services

Consultations that were successfully completed (astrologer joined and provided service)

User Error

Inaccurate birth data provided by you, or failure to attend scheduled consultation

Subscription Features

AI-generated content (daily horoscopes, Vedic AI Guru chats) once accessed

Cancellation Policy

User-Initiated Cancellations

2+ hours before: Full refund issued within 3-5 business days
Less than 2 hours: No refund (consultation fee forfeited)
No-show: No refund; astrologer still receives compensation

Astrologer-Initiated Cancellations

If an astrologer cancels for any reason (emergency, illness, etc.), you receive an automatic full refund within 24 hours.

How to Cancel

Go to Consultations → Select consultation → "Cancel Consultation" button. You'll receive confirmation via email and in-app notification.

Refund Process & Timeline

How to Request a Refund

Navigate to Consultations → Select the consultation
Click "Request Refund" and select a reason
Submit request (no additional documentation needed for eligible cases)
Our team reviews within 24-48 hours
Approved refunds processed within 3-5 business days

Refund Method

Refunds are issued to the original payment method:

Credit/Debit Card: 3-5 business days
UPI/Digital Wallet: 1-3 business days
Bank Transfer: 5-7 business days

Refund Deadline

Refund requests must be submitted within 7 days of the consultation date. Requests beyond this window will not be honored.

Disputes & Appeals

If Your Refund is Denied

If your refund request is rejected, you'll receive an explanation. You may appeal by emailing vedicsai0@gmail.com with "Refund Appeal" in the subject line.

Chargeback Warning

Initiating a chargeback without first contacting us may result in immediate account suspension. We work to resolve all disputes fairly—please give us the opportunity to help before involving your bank.

Subscription Cancellations

If Vedics.ai introduces subscription plans in the future:

You may cancel anytime through Account Settings
Cancellation takes effect at the end of the current billing period
No partial refunds for mid-cycle cancellations
You retain access until the paid period expires

Need Help?

For refund questions, cancellation assistance, or disputes:

Email: vedicsai0@gmail.com

Response time: 12-24 hours for refund requests

View our Terms of Service or Contact Us

This refund policy is part of our Terms and Conditions. We reserve the right to update this policy with notice.